FAQ
General FAQs
- Why is the Bluetooth LED orange instead of white?
- How much latency do Audioengine Bluetooth products have?
- Can I use a subwoofer with Audioengine powered speakers?
- What are the QA Stickers?
- Spotify Disclosure with B-Fi/A1-MR
- How do I connect my Bluetooth-ready Audioengine speakers to my Bluetooth device?
S6 wireless Subwoofer
- S6 vs S8: Frequently Asked Subwoofer Questions
- S6 vs S8: Frequently Asked Subwoofer Questions
- How to Clean Your Audioengine Home Music System
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
DAC3 Headphone Amplifier
- Dac3 General Specifications
- Dac3 General Specifications
- My Sample Rate indicator light on my DAC3 / D1P is staying the same color, regardless of my audio track's sample rate. How do I fix this?
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
S6 Powered Subwoofer
- S6 vs S8: Frequently Asked Subwoofer Questions
- S6 vs S8: Frequently Asked Subwoofer Questions
- S6 Materials And Construction
- S6 Materials And Construction
- S6 Weights And Measures
- S6 General Specifications Cont.
A1-MR Multiroom Wireless Home Music System
- A1MR Materials And Construction
- A1MR Weights And Measures
- A1MR General Specifications
- How to Clean Your Audioengine Home Music System
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
HD4 Home Music System
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- HD4 Cabinets
- HD4 Materials And Construction
- HD4 Weights And Measures
- Headphone Amp Specifications
A1 Wireless Speaker System
- How much latency do Audioengine Bluetooth products have?
- A1 Materials And Construction
- A1 Weights And Measures
- A1 Usb Specifications
- A1 Bluetooth Specifications
- A1 General Specifications
Financing With Affirm
- Do I have to use my prequalification amount on the Audioengine website?
- Can I use my prequalification amount with Affirm to place more than one order?
- Am I able to obtain a refund after my purchase?
- Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?
- How long does it take to get my money back in the event of a return?
- If I return an item, how do refunds work?
B-Fi Multiroom Music Streamer
- B-FI General Specifications
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- What are the QA Stickers?
Speakers
- How to connect a turntable to Audioengine speakers
- Using our speakers with a television
- How to connect Audioengine powered speakers to a stereo receiver
- Connecting S8 to original A2
- Connecting two S8s to a pair of Audioengine powered speakers
- Where do I connect the ground wire from my turntable to the speakers?
Wireless Devices
- My neighbor keeps connecting to my Audioengine device; is there any way to add a passcode or extra security to connect via Bluetooth?
- Can I use bluetooth/wireless headphones with any of your Bluetooth products?
- How to get multi-room sound with Bluetooth
- Is the B1 compatible with the original A5 speakers?
- Can I rename my Audioengine Bluetooth device?
- Using Audioengine Bluetooth products with 4th generation Apple TV
Digital Audio Converters
- Can I use a B1 and a D1 together?
- Can I connect the D1 to my Android device?
- Can I use Audioengine DACs with the new Tidal Masters service?
- Can I still use my Audioengine DAC with USB C?
- How do multiple sources work with the D1?
- Can I use the Airport Express with a D1 DAC?
Accessories
- Will the replacement remote on your website work for my A5+s?
- I'm having trouble connecting the USB plug into the body of the supplied USB power adapter; how do I assemble this?
- I need a longer speaker wire than the one you supplied; how do I go about this?
- How would using your desktop stands, like the DS1s and DS2s, be a benefit?
B1 Bluetooth Receiver
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- What if my source doesn't support aptX®? Can I still use B1 and if so, how will it sound?
- Does B1 work with any stereo, music system, or powered speakers?
- B1 General specifications
- How do I know if I bought from an authorized and legitimate site?
A2+ Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- A2 Materials And Construction
- A2 Environmental Requirements
- A2 Weights And Measures
- A2 USB Specifications
- A2 Bluetooth Specifications
A2+ Powered Speakers
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- What are the QA Stickers?
- I'm using a turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?
HD3 Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- Does HD3 come with speaker grills?
- Can I take my Audioengine HD3 speakers to another country with a different voltage?
- HD3 Cabinets
- HD3 Materials And Construction
A5+ Classic Speakers
- How to Clean Your Audioengine Home Music System
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- Volume Encoder Change
A5+ Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- A5 wireless Cabinets
- A5 wireless Materials And Construction
- a5 wireless Environmental Requirements
- a5 wireless Weights And Measures
D1 24-bit DAC/Headphone Amp
- Is D1 USB input isochronous or asynchronous?
- How can the D1 external computer DAC improve my music?
- Will the D1 work with my low-impedance headphones?
- Can I use the D1 with my Airport Express for even better sounding Airplay?
- D1 General specifications
- How do I know if I bought from an authorized and legitimate site?
HD6 Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- Is the HD6 designed only for use with Bluetooth devices?
- What's the difference between the HD6 and the A5+?
- How would I connect a subwoofer to the HD6 speakers?
- HD6 Materials And Construction
S8 Powered Subwoofer
- Can the S8 subwoofer be made wireless?
- Can I use a subwoofer with the B2?
- S6 vs S8: Frequently Asked Subwoofer Questions
- S6 vs S8: Frequently Asked Subwoofer Questions
- s8 Materials And Construction
- S8 Weights And Measures
S8 Wireless Subwoofer
- Can I use a subwoofer with the B2?
- S6 vs S8: Frequently Asked Subwoofer Questions
- S6 vs S8: Frequently Asked Subwoofer Questions
- S8 wireless Materials And Construction
- S8 wireless Weights And Measures
- S8 wireless General Specifications
W3 Wireless Receiver
- What wireless technology does the W3 use? Is it RF, FM, Bluetooth, 802.11, or something else?
- w3 General specifications
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
B2 Wireless Speaker
- How much latency do Audioengine Bluetooth products have?
- Is the B2 designed only for use with Bluetooth devices?
- Will the B2’s wireless range work between more than one room inside my house?
- Can I use a subwoofer with the B2?
- If B2 is paired and connected to my phone, do I need to do anything else to play music?
- B2 Cabinets
512 Portable Wireless Speaker
- What are the QA Stickers?
- Do my speakers support a remote?
- Do my speakers support a remote?
- Why type of charging cable does the 512 use?
- What type of battery does the 512 use?
- Where can I find the charging cable and start up guide for the 512?
HDP6 Passive Speakers
- What amplifiers work best with the HDP6?
- The HDP6 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the HDP6s work with my receiver?
- How to Clean Your Audioengine Home Music System
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
P4 Passive Speakers
- The P4 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the P4's work with my receiver?
- What amplifiers work best with the P4?
- How to Clean Your Audioengine Home Music System
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
N22 Desktop Audio Amplifier
- What type of speakers work best with the N22 amplifier?
- If I plug in headphones will the N22 mute my music playing through the speakers?
- N22 General specifications
- N22 General specifications
- I'm experiencing issues with my speakers when connected via USB on a Windows 10/Windows 11 operating system. What could be causing this, and how can I fix it?
- How do I know if I bought from an authorized and legitimate site?
A5 Powered Speakers (Original)
- How to Clean Your Audioengine Home Music System
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- What are the QA Stickers?
A2 Powered Speakers
- How to Clean Your Audioengine Home Music System
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- What are the QA Stickers?
D2 24-bit Wireless DAC
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- What are the QA Stickers?
- D2 Quick Setup
- The audio cuts out at randomly when using the optical input with my TV, what can I do?
- I have the original Audioengine 5 (not the A5+ Classic), will the D1 / D2 DAC work with the inputs on that original model?
D3 24-bit DAC
- What are the QA Stickers?
- Where can I download drivers for the D3?
- Will D3 work with lower impedance headphones such as my Beyerdynamic DT-990 and Hifiman HE500?
- How easy is it to set up the D3?
- How is volume controlled on the D3?
- Will the D3 work with USB 1.1?
