General FAQs
- How much latency do Audioengine Bluetooth products have?
- Some people want to upgrade the audio on their TV's but aren't necessarily interested in surround sound. Can I hook up Audioengine speakers to my TV instead of buying a surround sound system or soundbar?
- Do Audioengine speakers have an auto-sleep, idle, or auto-power-off function? Can I leave them on all the time?
- Can I use a subwoofer with Audioengine powered speakers?
- Common Audio File Formats
- Why is Windows 10 is asking me for PIN when I try to pair my computer to your speakers/B1 via Bluetooth?
- My volume knob has become loose/unresponsive - what should I do?
- Why do my speakers hum when connected to my turntable?
- Can I use my iPad or iPhone with the USB input on Audioengine speakers and external DACs?
- What kind of op amp do Audioengine speakers use?
- What fuse do my speakers use?
- Can I connect the powered speaker to the passive one wirelessly?
- The included speaker wire doesn't look like it will fit. What gives?
- Can I use Audioengine speakers with an existing Sonos setup?
- Can I connect Alexa to my wireless Audioengine speakers?
- The back of my powered speaker gets really hot! Is that normal?
- My order confirmation shows the same address for billing and shipping, but they should be different. What should I do?
- I'm using a turntable with my Audioengine speakers, but one speaker sounds very distorted. What can I do?
- Are Audioengine subwoofers magnetically shielded?
- The LED indicator on my power supply is not on and solid. What does this mean?
- The included speaker wire doesn't look like it'll fit. What gives?
- I'm using a Turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?
- Audio and video aren't in sync when using Bluetooth. This wasn't happening before. What happened?
- How do I find out more information about DACs and computer audio?
- How can one of your external computer DACs improve my music?
- Are Audioengine products compatible with Bluetooth 5.0?
- I'm connected to the optical output of my TV but I'm not getting any sound. What can I do?
- Will I hear buzz from the speakers if I place my phone near them?
- What could be causing the crackling/popping sound coming from my speakers?
- If my speakers are in idle mode, why can I still hear a faint hum or hiss if I put my ear very close to the speaker?
