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Service & Support
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Orders & Shipping
- Orders
- Shipping Information
- Return Policy
- Where's my order?
- Can I order from the US web store and ship overseas using a freight forwarder?
- Is Audioengine able to ship orders outside of the US?
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Warranty Information
- Warranty (outside of the United States)
- Warranty (United States)
- How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (US)?
- How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (outside of the US)?
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General FAQs
- Why is the Bluetooth LED orange instead of white?
- How much latency do Audioengine Bluetooth products have?
- Can I use a subwoofer with Audioengine powered speakers?
- What are the QA Stickers?
- Spotify Disclosure with B-Fi/A1-MR
- How do I connect my Bluetooth-ready Audioengine speakers to my Bluetooth device?
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S6 wireless Subwoofer
- Audioengine S6 vs. Audioengine S8: A Comprehensive Comparison
- Speaker Setup - How to break in new speakers.
- S6 vs S8: Frequently Asked Subwoofer Questions
- S6 vs S8: Frequently Asked Subwoofer Questions
- How to Clean Your Audioengine Home Music System
- How do I know if I bought from an authorized and legitimate site?
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DAC3 Headphone Amplifier
- Audioengine D1 vs D1P and DAC3: Reviews from Top Publications
- Dac3 General Specifications
- Dac3 General Specifications
- My Sample Rate indicator light on my DAC3 / D1P is staying the same color, regardless of my audio track's sample rate. How do I fix this?
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
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S6 Powered Subwoofer
- Audioengine S6 vs. Audioengine S8: A Comprehensive Comparison
- Speaker Setup - How to break in new speakers.
- S6 vs S8: Frequently Asked Subwoofer Questions
- S6 vs S8: Frequently Asked Subwoofer Questions
- S6 Materials And Construction
- S6 Materials And Construction
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A1-MR Multiroom Wireless Home Music System
- My Speakers Are Buzzing, How Do I Fix It?
- WiFi vs Bluetooth
- A1MR Materials And Construction
- A1MR Weights And Measures
- A1MR General Specifications
- How to Clean Your Audioengine Home Music System
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HD4 Home Music System
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- Can Alexa Connect to Bluetooth Speakers?
- Can Alexa Connect to Bluetooth Speakers?
- Connecting Google Home to Bluetooth Speakers
- Connecting Google Home to Bluetooth Speakers
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A1 Wireless Speaker System
- How much latency do Audioengine Bluetooth products have?
- Can Alexa Connect to Bluetooth Speakers?
- Can Alexa Connect to Bluetooth Speakers?
- Connecting Google Home to Bluetooth Speakers
- Connecting Google Home to Bluetooth Speakers
- My Speakers Are Buzzing, How Do I Fix It?
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Financing With Affirm
- Do I have to use my prequalification amount on the Audioengine website?
- Can I use my prequalification amount with Affirm to place more than one order?
- Am I able to obtain a refund after my purchase?
- Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?
- How long does it take to get my money back in the event of a return?
- If I return an item, how do refunds work?
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B-Fi Multiroom Music Streamer
- Stream Music to Your Stereo: Audioengine B1 and B-Fi Comparison Guide
- B-FI General Specifications
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
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Speakers
- How to connect a turntable to Audioengine speakers
- Using our speakers with a television
- How to connect Audioengine powered speakers to a stereo receiver
- Connecting S8 to original A2
- Connecting two S8s to a pair of Audioengine powered speakers
- Where do I connect the ground wire from my turntable to the speakers?
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Wireless Devices
- My neighbor keeps connecting to my Audioengine device; is there any way to add a passcode or extra security to connect via Bluetooth?
- Can I use bluetooth/wireless headphones with any of your Bluetooth products?
- How to get multi-room sound with Bluetooth
- Is the B1 compatible with the original A5 speakers?
- Can I rename my Audioengine Bluetooth device?
- Using Audioengine Bluetooth products with 4th generation Apple TV
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Digital Audio Converters
- Can I use a B1 and a D1 together?
- Can I connect the D1 to my Android device?
- Can I use Audioengine DACs with the new Tidal Masters service?
- Can I still use my Audioengine DAC with USB C?
- How do multiple sources work with the D1?
- Can I use the Airport Express with a D1 DAC?
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Accessories
- Will the replacement remote on your website work for my A5+s?
- I'm having trouble connecting the USB plug into the body of the supplied USB power adapter; how do I assemble this?
- I need a longer speaker wire than the one you supplied; how do I go about this?
- How would using your desktop stands, like the DS1s and DS2s, be a benefit?
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B1 Bluetooth Receiver
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- What if my source doesn't support aptX®? Can I still use B1 and if so, how will it sound?
- Does B1 work with any stereo, music system, or powered speakers?
- BluDento BLT vs Audioengine B1 Bluetooth Receiver: A Detailed Comparison
- Bluetooth Audio and Codecs
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A2+ Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Audioengine A2+ vs Edifier R1280DBs: Why A2+ Stands Out
- Kanto YU2 vs. Audioengine A2+: A Comprehensive Comparison
- Audioengine A2+ Rated Best Desktop Speakers of 2024 by NYMag.com
- Can Alexa Connect to Bluetooth Speakers?
- Can Alexa Connect to Bluetooth Speakers?
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A2+ Powered Speakers
- Audioengine A2+ vs Edifier R1280DBs: Why A2+ Stands Out
- Kanto YU2 vs. Audioengine A2+: A Comprehensive Comparison
- Audioengine A2+ Rated Best Desktop Speakers of 2024 by NYMag.com
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
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HD3 Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- Does HD3 come with speaker grills?
- Can I take my Audioengine HD3 speakers to another country with a different voltage?
- Dayton Audio MK402BTX vs. Audioengine HD3 Home Music System: A Comprehensive Comparison
- Can Alexa Connect to Bluetooth Speakers?
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A5+ Classic Speakers
- Klipsch R-50M vs Audioengine A5+ Home Music System: An In-Depth Comparison
- Klipsch R-50PM vs Audioengine A5+ Home Music System w/ Bluetooth aptX-HD
- Kanto YU6 vs Audioengine A5+:A Comprehensive Comparison
- My Speakers Are Buzzing, How Do I Fix It?
- Does my Home Music System Really Need a Subwoofer?
- Bluetooth Receiver vs. Wireless Speakers
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A5+ Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- Klipsch R-50PM vs Audioengine A5+ Home Music System w/ Bluetooth aptX-HD
- Kanto YU6 vs Audioengine A5+:A Comprehensive Comparison
- Can Alexa Connect to Bluetooth Speakers?
- Can Alexa Connect to Bluetooth Speakers?
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D1 24-bit DAC/Headphone Amp
- Is D1 USB input isochronous or asynchronous?
- How can the D1 external computer DAC improve my music?
- Will the D1 work with my low-impedance headphones?
- Can I use the D1 with my Airport Express for even better sounding Airplay?
- Audioengine D1 vs D1P and DAC3: Reviews from Top Publications
- D1 General specifications
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HD6 Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- Is the HD6 designed only for use with Bluetooth devices?
- What's the difference between the HD6 and the A5+?
- How would I connect a subwoofer to the HD6 speakers?
- Can Alexa Connect to Bluetooth Speakers?
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S8 Powered Subwoofer
- Can the S8 subwoofer be made wireless?
- Can I use a subwoofer with the B2?
- Audioengine S6 vs. Audioengine S8: A Comprehensive Comparison
- Speaker Setup - How to break in new speakers.
- Kanto Sub8 VS Audioengine S8: Which Subwoofer is Right for You?
- S6 vs S8: Frequently Asked Subwoofer Questions
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S8 Wireless Subwoofer
- Can I use a subwoofer with the B2?
- Audioengine S6 vs. Audioengine S8: A Comprehensive Comparison
- Speaker Setup - How to break in new speakers.
- Kanto Sub8 VS Audioengine S8: Which Subwoofer is Right for You?
- S6 vs S8: Frequently Asked Subwoofer Questions
- S6 vs S8: Frequently Asked Subwoofer Questions
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W3 Wireless Receiver
- What wireless technology does the W3 use? Is it RF, FM, Bluetooth, 802.11, or something else?
- How Do Wireless Speakers Work with Your Devices?
- w3 General specifications
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
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B2 Wireless Speaker
- How much latency do Audioengine Bluetooth products have?
- Is the B2 designed only for use with Bluetooth devices?
- Will the B2’s wireless range work between more than one room inside my house?
- Can I use a subwoofer with the B2?
- If B2 is paired and connected to my phone, do I need to do anything else to play music?
- Bose Music Wave vs. Audioengine B2: A Comprehensive Comparison
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512 Portable Wireless Speaker
- What are the QA Stickers?
- Do my speakers support a remote?
- Do my speakers support a remote?
- Why type of charging cable does the 512 use?
- What type of battery does the 512 use?
- Where can I find the charging cable and start up guide for the 512?
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HDP6 Passive Speakers
- What amplifiers work best with the HDP6?
- The HDP6 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the HDP6s work with my receiver?
- How to Clean Your Audioengine Home Music System
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
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P4 Passive Speakers
- The P4 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the P4's work with my receiver?
- What amplifiers work best with the P4?
- How to Clean Your Audioengine Home Music System
- How do I know if I bought from an authorized and legitimate site?
- How do I know if I bought from an authorized and legitimate site?
- Bluetooth won’t connect on my Mac Computer (2019 or newer). Reset the Bluetooth to determine if that is the issue.
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N22 Desktop Audio Amplifier
- What type of speakers work best with the N22 amplifier?
- If I plug in headphones will the N22 mute my music playing through the speakers?
- N22 General specifications
- N22 General specifications
- I'm experiencing issues with my speakers when connected via USB on a Windows 10/Windows 11 operating system. What could be causing this, and how can I fix it?
- How do I know if I bought from an authorized and legitimate site?
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A5 Powered Speakers (Original)
- Klipsch R-50M vs Audioengine A5+ Home Music System: An In-Depth Comparison
- Klipsch R-50PM vs Audioengine A5+ Home Music System w/ Bluetooth aptX-HD
- Kanto YU6 vs Audioengine A5+:A Comprehensive Comparison
- My Speakers Are Buzzing, How Do I Fix It?
- Speaker Setup - How to break in new speakers.
- How to Clean Your Audioengine Home Music System
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User Manuals & Setup Guides
- D1P QuickStart Guide
- HD5 Quick Setup
- DAC3 Quick Setup
- A1-MR Studio Monitor Setup Guide
- HD4 Quick Setup
- A1 Quick Setup
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Powered Speakers
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Passive Speakers
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Wireless Devices
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Wireless Speakers
- A1-MR Troubleshooting Tips
- HD4 Troubleshooting Tips
- A1 Troubleshooting Tips
- 512 Troubleshooting Tips
- B2 Troubleshooting Tips
- HD6 Troubleshooting Tips
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Subwoofers
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DACs
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Amplifiers
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