Audioengine Help Center
Support
Announcements
FAQ
Setup Guides
Troubleshooting
-
Service & Support
See All Articles -
Orders & Shipping
- Orders
- Shipping Information
- Where's my order?
- 30 Day Audition Returns
- Is Audioengine able to ship orders outside of the US?
- Can I order from the US web store and ship overseas using a freight forwarder?
-
Warranty Information
- Warranty (United States)
- Warranty (outside of the United States)
- How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (US)?
- How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (outside of the US)?
-
General FAQs
- Can I use a subwoofer with Audioengine powered speakers?
- Can I use my iPad or iPhone with the USB input on Audioengine speakers and external DACs?
- What kind of op amp do Audioengine speakers use?
- What fuse do my speakers use?
- Some people want to upgrade the audio on their TV's but aren't necessarily interested in surround sound. Can I hook up Audioengine speakers to my TV instead of buying a surround sound system or soundbar?
- Can I connect the powered speaker to the passive one wirelessly?
-
Financing With Affirm
- Do I have to use my prequalification amount on the Audioengine website?
- Can I use my prequalification amount with Affirm to place more than one order?
- Am I able to obtain a refund after my purchase?
- Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?
- How long does it take to get my money back in the event of a return?
- If I return an item, how do refunds work?
-
B-Fi Multiroom Music Streamer
- Can I use B-Fi connected speakers, alongside Sonos speakers?
- What DAC does the B-Fi use, and is there any compression in the wireless transmission?
- Does sending audio to more than one B-Fi at a time result in a reduction in audio quality?
- What music sources can be sent to more than one B-Fi simultaneously?
- What music files does the B-Fi support via DLNA and UPnP, and what bit-rate/depth and sampling frequencies?
- Does the B-Fi receive streamed music from your smartphone, or directly from the Wi-Fi network?
-
Speakers
- How to connect a turntable to Audioengine speakers
- Using our speakers with a television
- How to connect Audioengine powered speakers to a stereo receiver
- Connecting S8 to original A2
- Connecting two S8s to a pair of Audioengine powered speakers
- Low Volume with Turntable Setup
-
Wireless Devices
- My neighbor keeps connecting to my Audioengine device; is there any way to add a passcode or extra security to connect via Bluetooth?
- Can I use bluetooth/wireless headphones with any of your Bluetooth products?
- How to get multi-room sound with Bluetooth
- Is the B1 compatible with the original A5 speakers?
- Connecting a Bluetooth turntable to an Audioengine Bluetooth device
- Can I rename my Audioengine Bluetooth device?
-
Digital Audio Converters
- Can I use a B1 and a D1 together?
- Can I connect the D1 to my Android device?
- Can I use Audioengine DACs with the new Tidal Masters service?
- Can I still use my Audioengine DAC with USB C?
- How do multiple sources work with the D1?
- Can I use the Airport Express with a D1 DAC?
-
Accessories
- Will the replacement remote on your website work for my A5+s?
- I'm having trouble connecting the USB plug into the body of the supplied USB power adapter; how do I assemble this?
- I need a longer speaker wire than the one you supplied; how do I go about this?
- How would using your desktop stands, like the DS1s and DS2s, be a benefit?
-
B1 Bluetooth Receiver
- Why do I hear my phone's notifications over Bluetooth?
- How do I power off my B1?
- Does the optical output of the B1 utilize the built-in DAC?
- Will B1 interfere with my network and slow it down?
- If B1 is connected, do I need to do anything else to play music from my computer using iTunes or Amarra?
- Does B1 work with any stereo, music system, or powered speakers?
-
A2+ Wireless Speakers
- Why do I hear my phone's notifications over Bluetooth?
- How easy is it to set up A2+ Wireless?
- What if my source doesn't support aptX? Can I still use the A2+ Wireless and if so, how will it sound?
- What does the white indicator light on the A2+ Wireless rear panel mean?
- Is the A2+ Wireless designed only for use with Bluetooth devices?
- Will the A2+ Wireless’s range work between more than one room inside my house?
-
A2+ Powered Speakers
- Can I take my A2+s to another country with a different voltage?
- Do the A2+s have an auto-sleep, idle, or auto-power-off function? Can I leave them on all the time?
- What are the differences between A2+ the original A2?
- Why isn't the A2+ available in the bamboo finish?
- When using the USB input of the A2+, what bit rate and bit depth should I set my system to?
- Can I use the A2+ USB input with tablets or smartphones like Samsung Galaxy or Microsoft Surface?
-
HD3 Wireless Speakers
- Can I take my Audioengine HD3 speakers to another country with a different voltage?
- Can I use an inverter with my HD3 speakers?
- Why do I hear my phone's notifications over Bluetooth?
- How do I connect the active and passive speakers together?
- Can I connect multiple sources to the HD3? Can I stream via Bluetooth and use the USB input at the same time?
- When using the USB input of the HD3, what sample rate and bit depth should I set my system to?
-
A5+ Classic Speakers
- Does one input on the A5+ sound better than the other?
- Does the A5+ Classic come with speaker grills?
- Why does the volume knob on my A5+ Classic spin continuously?
- Are the A5+ Classic speakers accurate enough to serve as studio monitors for mixing music tracks?
- Can I take my A5+ Classic to another country with a different voltage?
- The volume control on my A5+ Classic is acting odd, or not responding at all. What do I do?
-
A5+ Wireless Speakers
- Is the A5+ Wireless designed only for use with Bluetooth devices?
- What’s the difference between the A5+ Wireless and the A5+ Classic?
- Why do I hear my phone's notifications over Bluetooth?
- If I connect my turntable to the A5+ Wireless will it be necessary to purchase a phono preamp or can I simply connect the turntable directly to the A5+ Wireless input?
- What if my source doesn't support aptX? Can I still use A5+ Wireless and if so, how will it sound?
- Do I need to install any special software apps or drivers for the A5+ Wireless?
-
D1 24-bit DAC/Headphone Amp
- How powerful is the headphone amp in the D1? Will it drive my headphones?
- What volume level should I set my D1 and/or speakers to for the best results?
- How easy is it to set up the D1?
- Where can I download drivers for the D1?
- What media player software and audio file formats are compatible with the D1 when using it with a computer?
- When I plug in headphones will the D1 RCA outputs be muted?
-
HD6 Wireless Speakers
- How to replace the battery in your HD6/A5+ remote control
- Connecting the Active and Passive Speakers with the Included Speaker Wire (HD6)
- Why do I hear my phone's notifications over Bluetooth?
- What's the difference between the HD6 and the A5+?
- How does the HD6 handle multiple inputs? Can I use Bluetooth and the optical input at the same time?
- Is the HD6 designed only for use with Bluetooth devices?
-
S8 Powered Subwoofer
- What size are the screws used to secure S8 feet?
- How do I control the volume of my S8 subwoofer? Do I have to reach behind the S8 each time I want to raise or lower the volume?
- Can the S8 subwoofer be made wireless?
- Can the S8 subwoofer be used with the A2 desktop speakers? I don't see any audio outputs on the rear of the A2 speakers?
- What surface should I put my S8 on?
- Can I use the P4 passive speakers with the Audioengine S8 sub?
-
S8 Wireless Subwoofer
- How do I control the volume of my Wireless S8 subwoofer? Do I have to reach behind the S8 each time I want to raise or lower the volume?
- Connecting a Wireless S8 subwoofer to a pair of Audioengine powered speakers
-
W3 Wireless Receiver
- Could I use the W3 to make my subwoofer wireless?
- How can I switch between my computer speakers and the W3 on my Mac?
- Can the older W1/W2 and the W3 work with each other?
- Does the W3 transmit a stereo signal?
- Do I need to install any drivers for the W3 wireless adapter?
- Can the W3 (and W2) handle streaming lossless audio file formats such as Apple Lossless?
-
B2 Wireless Speaker
- Do I need to install any special software apps or drivers for the B2?
- How easy is it to set up the Audioengine B2?
- Why do I hear my phone's notifications over Bluetooth?
- Can the B2 work in both 110-120v and 220-240v areas?
- What does the white indicator light on the B2 rear panel mean?
- Can I use my computer speakers and the B2 at the same time?
-
512 Portable Wireless Speaker
- Help! My 512 won't charge up all the way! What gives?
- Does the 512 only work via Bluetooth?
- Can I use a subwoofer with the 512?
- What does the button with the Bluetooth icon mean on the 512?
- How long does the 512’s battery last once charged?
- Why do I hear my phone's notifications over Bluetooth?
-
HDP6 Passive Speakers
- What amplifiers work best with the HDP6?
- The HDP6 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the HDP6s work with my receiver?
- Why don't the HDP6 speakers have built in amplifiers similar to the A2+ and A5+ Classic active systems?
- Can I use the HDP6 passive speakers with the Audioengine S8 sub?
- Can I use your N22 amplifier with the HDP6?
-
P4 Passive Speakers
- Can I use the P4 passive speakers with the Audioengine S8 sub?
- Why don't the P4 speakers have built in amplifiers similar to the A2 and A5 active systems?
- Is the bamboo version a veneer and does the P4 bamboo version sound better than the black or white finished cabinets?
- What amplifiers work best with the P4?
- The P4 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the P4's work with my receiver?
-
N22 Desktop Audio Amplifier
- Why is one of my speakers louder than the other while using the N22 at lower volumes?
- What type of speakers work best with the N22 amplifier?
- Will my low impedance (low Z) Grado headphones work with N22?
- Can I increase the length or change the speaker wire between the N22 and each speaker?
- Can I connect a subwoofer to the N22?
- Can I take my Audioengine N22 to another country with a different voltage?
-
A5 Powered Speakers (Original)
See All Articles -
A2 Powered Speakers
See All Articles -
D2 24-bit Wireless DAC
- I have the original Audioengine 5 (not the A5+ Classic), will the D1 / D2 DAC work with the inputs on that original model?
- Can I use the D2 with an Apple iPhone or iPad?
- If the D2 DAC Sender is connected to my MacBook in another room do I have to go back to the computer to change songs?
- How do I make sure that the D2 DAC is set to 24-bit/96KHz audio?
- What is the best USB cable length to use with D2?
- The D2s volume control is on the sender. Does that mean it's a digital control? Will this affect audio quality?
-
D3 24-bit DAC
- Where can I download drivers for the D3?
- Will D3 work with lower impedance headphones such as my Beyerdynamic DT-990 and Hifiman HE500?
- How easy is it to set up the D3?
- How is volume controlled on the D3?
- Will the D3 work with USB 1.1?
- Is D3 USB input isochronous or asynchronous?
-
Powered Speakers
See All Articles -
Passive Speakers
See All Articles -
Wireless Devices
See All Articles -
Wireless Speakers
- A1 Troubleshooting Tips
- 512 Troubleshooting Tips
- B2 Troubleshooting Tips
- HD6 Troubleshooting Tips
- HD3 Troubleshooting Tips
- A5+ Wireless Troubleshooting Tips
-
Subwoofers
See All Articles -
DACs
See All Articles -
Amplifiers
See All Articles
