Audioengine Help Center
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Service & Support
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Orders & Shipping
- Orders
- Shipping Information
- Return Policy
- Where's my order?
- Can I order from the US web store and ship overseas using a freight forwarder?
- Is Audioengine able to ship orders outside of the US?
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Warranty Information
- Warranty (outside of the United States)
- Warranty (United States)
- How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (US)?
- How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (outside of the US)?
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General FAQs
- Why is the Bluetooth LED orange instead of white?
- How much latency do Audioengine Bluetooth products have?
- Can I use a subwoofer with Audioengine powered speakers?
- Spotify Disclosure with B-Fi/A1-MR
- Can I connect the S6 to my powered speakers?
- How do I connect my Bluetooth-ready Audioengine speakers to my Bluetooth device?
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DAC3 Headphone Amplifier
- Why does the light on the DAC3 light up when first connected to my phone but then turn off?
- What DAC chip does the DAC3 use?
- Will my device be sufficient to power the DAC3?
- A hum or buzzing sound can be heard.
- I am playing HD files or streams but the DAC3 HD indicator LED is not illuminated.
- Only one channel plays music.
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S6 Powered Subwoofer
- Can I use the P4 passive speakers with the Audioengine S6 sub?
- How do you set the crossover on the S6?
- Does the crossover on the S6 adjust the frequencies played by speakers connected to the RCA line output?
- How do I control the volume of my S6 subwoofer? Do I have to reach behind the S6 each time I want to raise or lower the volume?
- Can the S6 subwoofer be made wireless?
- Why doesn't the USB power port seem to charge my device?
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A1-MR Multiroom Wireless Home Music System
- Are the A1-MR's or B-Fi compatible with Chromecast?
- Can I place my Audioengine speakers on their side?
- Do my speakers support a remote?
- Do my speakers support a remote?
- Low Volume with Turntable Setup
- Spotify Disclosure with B-Fi/A1-MR
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HD4 Home Music System
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- Can I place my Audioengine speakers on their side?
- Do my speakers support a remote?
- Do my speakers support a remote?
- Do the HD4's have an auto-sleep, idle, or auto-power-off function? Can I leave them on all the time?
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A1 Wireless Speaker System
- How much latency do Audioengine Bluetooth products have?
- Can I place my Audioengine speakers on their side?
- Do my speakers support a remote?
- Do my speakers support a remote?
- Why do I hear my phone's notifications over Bluetooth?
- How many devices can I connect via Bluetooth at one time?
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Financing With Affirm
- Do I have to use my prequalification amount on the Audioengine website?
- Can I use my prequalification amount with Affirm to place more than one order?
- Am I able to obtain a refund after my purchase?
- Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?
- How long does it take to get my money back in the event of a return?
- If I return an item, how do refunds work?
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B-Fi Multiroom Music Streamer
- Are the A1-MR's or B-Fi compatible with Chromecast?
- Spotify Disclosure with B-Fi/A1-MR
- Is there a way to stream audio from my Windows PC to my B-Fi(s)?
- I'm having trouble setting up my B-Fi on my network when using my iPhone. What should I do?
- How do I turn on Airplay for use with the B-Fi?
- How do I group multiple B-Fi units together?
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Speakers
- How to connect a turntable to Audioengine speakers
- Using our speakers with a television
- How to connect Audioengine powered speakers to a stereo receiver
- Connecting S8 to original A2
- Connecting two S8s to a pair of Audioengine powered speakers
- Where do I connect the ground wire from my turntable to the speakers?
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Wireless Devices
- My neighbor keeps connecting to my Audioengine device; is there any way to add a passcode or extra security to connect via Bluetooth?
- Can I use bluetooth/wireless headphones with any of your Bluetooth products?
- How to get multi-room sound with Bluetooth
- Is the B1 compatible with the original A5 speakers?
- Can I rename my Audioengine Bluetooth device?
- Using Audioengine Bluetooth products with 4th generation Apple TV
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Digital Audio Converters
- Can I use a B1 and a D1 together?
- Can I connect the D1 to my Android device?
- Can I use Audioengine DACs with the new Tidal Masters service?
- Can I still use my Audioengine DAC with USB C?
- How do multiple sources work with the D1?
- Can I use the Airport Express with a D1 DAC?
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Accessories
- Will the replacement remote on your website work for my A5+s?
- I'm having trouble connecting the USB plug into the body of the supplied USB power adapter; how do I assemble this?
- I need a longer speaker wire than the one you supplied; how do I go about this?
- How would using your desktop stands, like the DS1s and DS2s, be a benefit?
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B1 Bluetooth Receiver
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- What if my source doesn't support aptX®? Can I still use B1 and if so, how will it sound?
- Does B1 work with any stereo, music system, or powered speakers?
- Why do I hear my phone's notifications over Bluetooth?
- How many devices can I connect via Bluetooth at one time?
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A2+ Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Can I place my Audioengine speakers on their side?
- Do my speakers support a remote?
- Do my speakers support a remote?
- Why do I hear my phone's notifications over Bluetooth?
- I'm using a turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?
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A2+ Powered Speakers
- I'm using a turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?
- Low Volume with Turntable Setup
- Can I connect the S6 to my powered speakers?
- Can I take my A2+s to another country with a different voltage?
- How easy is it to set up the A2+ Home Music System with Bluetooth?
- Do the A2+s have an auto-sleep, idle, or auto-power-off function? Can I leave them on all the time?
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HD3 Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- Does HD3 come with speaker grills?
- Can I take my Audioengine HD3 speakers to another country with a different voltage?
- Can I place my Audioengine speakers on their side?
- Do my speakers support a remote?
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A5+ Classic Speakers
- Can I place my Audioengine speakers on their side?
- Do my speakers support a remote?
- Do my speakers support a remote?
- What fuse do my speakers use?
- I'm using a turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?
- Low Volume with Turntable Setup
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A5+ Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- Can I place my Audioengine speakers on their side?
- Do my speakers support a remote?
- Do my speakers support a remote?
- What fuse do my speakers use?
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D1 24-bit DAC/Headphone Amp
- Is D1 USB input isochronous or asynchronous?
- How can the D1 external computer DAC improve my music?
- Will the D1 work with my low-impedance headphones?
- Can I use the D1 with my Airport Express for even better sounding Airplay?
- The audio cuts out at randomly when using the optical input with my TV, what can I do?
- How powerful is the headphone amp in the D1? Will it drive my headphones?
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HD6 Wireless Speakers
- How much latency do Audioengine Bluetooth products have?
- Why is the Bluetooth LED orange instead of white?
- Is the HD6 designed only for use with Bluetooth devices?
- What's the difference between the HD6 and the A5+?
- How would I connect a subwoofer to the HD6 speakers?
- Do my speakers support a remote?
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S8 Powered Subwoofer
- Can the S8 subwoofer be made wireless?
- Can I use a subwoofer with the B2?
- What size are the screws used to secure S8 feet?
- How do I control the volume of my S8 subwoofer? Do I have to reach behind the S8 each time I want to raise or lower the volume?
- Can the S8 subwoofer be used with the A2 desktop speakers? I don't see any audio outputs on the rear of the A2 speakers?
- What surface should I put my S8 on?
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S8 Wireless Subwoofer
- Can I use a subwoofer with the B2?
- How do I control the volume of my Wireless S8 subwoofer? Do I have to reach behind the S8 each time I want to raise or lower the volume?
- Connecting a Wireless S8 subwoofer to a pair of Audioengine powered speakers
- Why doesn't the USB power port seem to charge my device?
- Are firmware updates or driver downloads needed for my Audioengine product?
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W3 Wireless Receiver
- What wireless technology does the W3 use? Is it RF, FM, Bluetooth, 802.11, or something else?
- Could I use the W3 to make my subwoofer wireless?
- How can I switch between my computer speakers and the W3 on my Mac?
- Can the older W1/W2 and the W3 work with each other?
- Does the W3 transmit a stereo signal?
- Do I need to install any drivers for the W3 wireless adapter?
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B2 Wireless Speaker
- How much latency do Audioengine Bluetooth products have?
- Is the B2 designed only for use with Bluetooth devices?
- Will the B2’s wireless range work between more than one room inside my house?
- Can I use a subwoofer with the B2?
- If B2 is paired and connected to my phone, do I need to do anything else to play music?
- Do my speakers support a remote?
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512 Portable Wireless Speaker
- Do my speakers support a remote?
- Do my speakers support a remote?
- Why type of charging cable does the 512 use?
- What type of battery does the 512 use?
- Where can I find the charging cable and start up guide for the 512?
- Why do I hear my phone's notifications over Bluetooth?
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HDP6 Passive Speakers
- What amplifiers work best with the HDP6?
- The HDP6 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the HDP6s work with my receiver?
- I'm using a turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?
- Why don't the HDP6 speakers have built in amplifiers similar to the A2+ and A5+ Classic active systems?
- Can I use the HDP6 passive speakers with the Audioengine S8 sub?
- Can I use your N22 amplifier with the HDP6?
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P4 Passive Speakers
- The P4 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the P4's work with my receiver?
- What amplifiers work best with the P4?
- I'm using a turntable with my Audioengine speakers, and it gets noisy when I turn the volume up. What gives?
- What size bolt will fit the P4's threaded inserts?
- Can I use the P4 passive speakers with the Audioengine S8 sub?
- Why don't the P4 speakers have built in amplifiers similar to the A2 and A5 active systems?
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N22 Desktop Audio Amplifier
- What type of speakers work best with the N22 amplifier?
- Can I take my Audioengine N22 to another country with a different voltage?
- If I plug in headphones will the N22 mute my music playing through the speakers?
- Why is one of my speakers louder than the other while using the N22 at lower volumes?
- Will my low impedance (low Z) Grado headphones work with N22?
- Can I increase the length or change the speaker wire between the N22 and each speaker?
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A5 Powered Speakers (Original)
- What fuse do my speakers use?
- Original A5 Troubleshooting Tips
- My speakers sound distorted, what can I do?
- One of my speakers is not working, what should I do?
- One of my speakers is not working, what should I do?
- One of my A5+ speakers is not working, what should I do?
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A2 Powered Speakers
- Original A2 Troubleshooting Tips
- My speakers sound distorted, what can I do?
- One of my speakers is not working, what should I do?
- One of my speakers is not working, what should I do?
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User Manuals & Setup Guides
- DAC3 Quick Setup
- A1-MR Quick Setup
- HD4 Quick Setup
- A1 Quick Setup
- B-Fi Quick Setup
- S8 Wireless Quick Setup
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Powered Speakers
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Passive Speakers
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Wireless Devices
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Wireless Speakers
- A1-MR Troubleshooting Tips
- HD4 Troubleshooting Tips
- A1 Troubleshooting Tips
- 512 Troubleshooting Tips
- B2 Troubleshooting Tips
- HD6 Troubleshooting Tips
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Subwoofers
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DACs
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Amplifiers
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