Audioengine Help Center
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Service & Support
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Orders & Shipping
- Orders
- Shipping Information
- Return Policy
- Where's my order?
- Is Audioengine able to ship orders outside of the US?
- Can I order from the US web store and ship overseas using a freight forwarder?
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Warranty Information
- Warranty (outside of the United States)
- Warranty (United States)
- How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (US)?
- How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (outside of the US)?
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General FAQs
- How much latency do Audioengine Bluetooth products have?
- Some people want to upgrade the audio on their TV's but aren't necessarily interested in surround sound. Can I hook up Audioengine speakers to my TV instead of buying a surround sound system or soundbar?
- Do Audioengine speakers have an auto-sleep, idle, or auto-power-off function? Can I leave them on all the time?
- Can I use a subwoofer with Audioengine powered speakers?
- Common Audio File Formats
- Why is Windows 10 is asking me for PIN when I try to pair my computer to your speakers/B1 via Bluetooth?
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A1-MR Multiroom Wireless Home Music System
- What are the differences between A1-MR (Wi-Fi) and A1 (Bluetooth)?
- Which has better sound, Audioengine Bluetooth or Wi-Fi?
- What’s the difference between the A1-MR and B-Fi?
- Is there a difference in sound quality between A1-MR and B-Fi?
- If A1-MR is used outside the Audioengine app, will multiroom and stereo configurations follow to other music services and apps?
- How many rooms or zones are possible?
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HD4 Home Music System
- Do Audioengine speakers have an auto-sleep, idle, or auto-power-off function? Can I leave them on all the time?
- How easy is it to set up HD4?
- Does HD4 come with speaker grills?
- Can I use the HD4 with tablets or smartphones like Samsung Galaxy or Microsoft Surface?
- Can I take my Audioengine HD4 speakers to another country with a different voltage?
- Can I use an inverter with my HD4 speakers?
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A1 Wireless Speaker System
- Is it easy to set up the A1?
- If my device doesn't support aptX, can I still use the A1 to wirelessly stream my music?
- Is the A1 designed only for use with Bluetooth devices?
- What does the white indicator light on the A1 rear panel mean?
- Can I stream music wirelessly to the A1 with an Audioengine wireless adapter instead of Bluetooth?
- Is the A1 designed only for use with Bluetooth devices?
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Financing With Affirm
- Do I have to use my prequalification amount on the Audioengine website?
- Can I use my prequalification amount with Affirm to place more than one order?
- Am I able to obtain a refund after my purchase?
- Can I amend my order after my purchase has been processed? Can I be approved for a higher loan amount if my purchase amount increases?
- How long does it take to get my money back in the event of a return?
- If I return an item, how do refunds work?
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B-Fi Multiroom Music Streamer
- Is there a way to stream audio from my Windows PC to my B-Fi(s)?
- I'm having trouble setting up my B-Fi on my network when using my iPhone. What should I do?
- How do I turn on Airplay for use with the B-Fi?
- How do I group multiple B-Fi units together?
- Can I use B-Fi connected speakers, alongside Sonos speakers?
- What DAC does the B-Fi use, and is there any compression in the wireless transmission?
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Speakers
- How to connect a turntable to Audioengine speakers
- Using our speakers with a television
- How to connect Audioengine powered speakers to a stereo receiver
- Connecting S8 to original A2
- Connecting two S8s to a pair of Audioengine powered speakers
- Low Volume with Turntable Setup
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Wireless Devices
- My neighbor keeps connecting to my Audioengine device; is there any way to add a passcode or extra security to connect via Bluetooth?
- Can I use bluetooth/wireless headphones with any of your Bluetooth products?
- How to get multi-room sound with Bluetooth
- Is the B1 compatible with the original A5 speakers?
- Connecting a Bluetooth turntable to an Audioengine Bluetooth device
- Can I rename my Audioengine Bluetooth device?
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Digital Audio Converters
- Can I use a B1 and a D1 together?
- Can I connect the D1 to my Android device?
- Can I use Audioengine DACs with the new Tidal Masters service?
- Can I still use my Audioengine DAC with USB C?
- How do multiple sources work with the D1?
- Can I use the Airport Express with a D1 DAC?
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Accessories
- Will the replacement remote on your website work for my A5+s?
- I'm having trouble connecting the USB plug into the body of the supplied USB power adapter; how do I assemble this?
- I need a longer speaker wire than the one you supplied; how do I go about this?
- How would using your desktop stands, like the DS1s and DS2s, be a benefit?
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B1 Bluetooth Receiver
- What if my source doesn't support aptX®? Can I still use B1 and if so, how will it sound?
- Does B1 work with any stereo, music system, or powered speakers?
- Why do I hear my phone's notifications over Bluetooth?
- How do I power off my B1?
- Does the optical output of the B1 utilize the built-in DAC?
- Will B1 interfere with my network and slow it down?
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A2+ Wireless Speakers
- Do current builds of the A2+ or HD3 speakers have threaded inserts on the bottom for mounting?
- How easy is it to set up A2+ Wireless?
- What if my source doesn't support aptX? Can I still use the A2+ Wireless and if so, how will it sound?
- Is the A2+ Wireless designed only for use with Bluetooth devices?
- Will the A2+ Wireless’s range work between more than one room inside my house?
- If A2+ Wireless is paired and connected to my phone via Bluetooth, do I need to do anything else to play music?
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A2+ Powered Speakers
- Can I take my A2+s to another country with a different voltage?
- Do the A2+s have an auto-sleep, idle, or auto-power-off function? Can I leave them on all the time?
- What are the differences between A2+ the original A2?
- Why isn't the A2+ available in the bamboo finish?
- When using the USB input of the A2+, what bit rate and bit depth should I set my system to?
- Can I use the A2+ USB input with tablets or smartphones like Samsung Galaxy or Microsoft Surface?
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HD3 Wireless Speakers
- How easy is it to set up HD3?
- Does HD3 come with speaker grills?
- Can I use the HD3 with other tablets or smartphones like Samsung Galaxy or Microsoft Surface?
- Can I take my Audioengine HD3 speakers to another country with a different voltage?
- Do current builds of the A2+ or HD3 speakers have threaded inserts on the bottom for mounting?
- Can I use an inverter with my HD3 speakers?
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A5+ Classic Speakers
- Does one input on the A5+ sound better than the other?
- Why does the volume knob on my A5+ Classic spin continuously?
- The volume control on my A5+ Classic is acting odd, or not responding at all. What do I do?
- Why doesn't the USB power port seem to charge my iPhone/iPad?
- The volume knob won't put the speakers in sleep mode and it doesn't click when I press it in- how can I fix this?
- Will Audioengine A5+ Classic work with my Sonos ZP90?
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A5+ Wireless Speakers
- What’s the difference between the A5+ Wireless and the A5+ Classic?
- Just how easy is it to set up the A5+ Wireless?
- Can audio be played through the A5+ USB charge port?
- Is the A5+ Wireless designed only for use with Bluetooth devices?
- Do I need to install any special software apps or drivers for the A5+ Wireless?
- If A5+ Wireless is paired and connected to my phone, do I need to do anything else to play music?
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D1 24-bit DAC/Headphone Amp
- How easy is it to set up the D1?
- How can the D1 external computer DAC improve my music?
- How powerful is the headphone amp in the D1? Will it drive my headphones?
- What volume level should I set my D1 and/or speakers to for the best results?
- Where can I download drivers for the D1?
- What media player software and audio file formats are compatible with the D1 when using it with a computer?
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HD6 Wireless Speakers
- Just how easy is it to set up the HD6?
- Is the HD6 designed only for use with Bluetooth devices?
- What's the difference between the HD6 and the A5+?
- Do I need to install any special software apps or drivers for the HD6?
- If HD6 is paired and connected to my phone, do I need to do anything else to play music?
- If I have a subwoofer of my own, how would I use it with the HD6?
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S8 Powered Subwoofer
- Can the S8 subwoofer be made wireless?
- Can I use a subwoofer with the B2?
- What size are the screws used to secure S8 feet?
- How do I control the volume of my S8 subwoofer? Do I have to reach behind the S8 each time I want to raise or lower the volume?
- Can the S8 subwoofer be used with the A2 desktop speakers? I don't see any audio outputs on the rear of the A2 speakers?
- What surface should I put my S8 on?
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S8 Wireless Subwoofer
- Can I use a subwoofer with the B2?
- How do I control the volume of my Wireless S8 subwoofer? Do I have to reach behind the S8 each time I want to raise or lower the volume?
- Connecting a Wireless S8 subwoofer to a pair of Audioengine powered speakers
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W3 Wireless Receiver
- What wireless technology does the W3 use? Is it RF, FM, Bluetooth, 802.11, or something else?
- Could I use the W3 to make my subwoofer wireless?
- How can I switch between my computer speakers and the W3 on my Mac?
- Can the older W1/W2 and the W3 work with each other?
- Does the W3 transmit a stereo signal?
- Do I need to install any drivers for the W3 wireless adapter?
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B2 Wireless Speaker
- How easy is it to set up the Audioengine B2?
- Since the B2 has multiple inputs, can I connect my phone via Bluetooth and also connect my computer to the aux input on the rear panel?
- Is the B2 designed only for use with Bluetooth devices?
- Will the B2’s wireless range work between more than one room inside my house?
- Can I use a subwoofer with the B2?
- If B2 is paired and connected to my phone, do I need to do anything else to play music?
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512 Portable Wireless Speaker
- Why does the volume on my 512 keep going down on it's on?
- Help! My 512 won't charge up all the way! What gives?
- How easy is it to set up the Audioengine 512?
- Does the 512 only work via Bluetooth?
- Can I control the 512's volume through the volume controls of my source device?
- How long does the 512’s battery last once charged?
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HDP6 Passive Speakers
- What amplifiers work best with the HDP6?
- The HDP6 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the HDP6s work with my receiver?
- Why don't the HDP6 speakers have built in amplifiers similar to the A2+ and A5+ Classic active systems?
- Can I use the HDP6 passive speakers with the Audioengine S8 sub?
- Can I use your N22 amplifier with the HDP6?
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P4 Passive Speakers
- The P4 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the P4's work with my receiver?
- What amplifiers work best with the P4?
- Can I use the P4 passive speakers with the Audioengine S8 sub?
- Why don't the P4 speakers have built in amplifiers similar to the A2 and A5 active systems?
- Is the bamboo version a veneer and does the P4 bamboo version sound better than the black or white finished cabinets?
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N22 Desktop Audio Amplifier
- Can I leave the N22 power on all the time?
- What type of speakers work best with the N22 amplifier?
- Can I take my Audioengine N22 to another country with a different voltage?
- If I plug in headphones will the N22 mute my music playing through the speakers?
- Why is one of my speakers louder than the other while using the N22 at lower volumes?
- Will my low impedance (low Z) Grado headphones work with N22?
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A5 Powered Speakers (Original)
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A2 Powered Speakers
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D2 24-bit Wireless DAC
- I have the original Audioengine 5 (not the A5+ Classic), will the D1 / D2 DAC work with the inputs on that original model?
- Can I use the D2 with an Apple iPhone or iPad?
- If the D2 DAC Sender is connected to my MacBook in another room do I have to go back to the computer to change songs?
- How do I make sure that the D2 DAC is set to 24-bit/96KHz audio?
- What is the best USB cable length to use with D2?
- The D2s volume control is on the sender. Does that mean it's a digital control? Will this affect audio quality?
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D3 24-bit DAC
- Where can I download drivers for the D3?
- Will D3 work with lower impedance headphones such as my Beyerdynamic DT-990 and Hifiman HE500?
- How easy is it to set up the D3?
- How is volume controlled on the D3?
- Will the D3 work with USB 1.1?
- Is D3 USB input isochronous or asynchronous?
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User Manuals & Setup Guides
- A1-MR Quick Setup
- HD4 Quick Setup
- A1 Quick Setup
- B-Fi Quick Setup
- S8 Wireless Quick Setup
- A5+ Classic Quick Setup
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Powered Speakers
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Passive Speakers
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Wireless Devices
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Wireless Speakers
- A1-MR Troubleshooting Tips
- HD4 Troubleshooting Tips
- A1 Troubleshooting Tips
- 512 Troubleshooting Tips
- B2 Troubleshooting Tips
- HD6 Troubleshooting Tips
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Subwoofers
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DACs
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Amplifiers
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