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Service & Support
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Orders & Shipping
- Orders
- Shipping Information
- 30 Day Audition Returns
- Where's my order?
- Is Audioengine able to ship orders outside of the US?
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Warranty Information
- Warranty (United States)
- Warranty (outside of the United States)
- How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (US)?
- How long does it take to receive my repaired/replaced item after I've sent mine in for warranty service (outside of the US)?
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General FAQs
- Will I hear buzz from the speakers if I place my phone near them?
- What could be causing the crackling/popping sound coming from my speakers?
- The back of my powered speaker gets really hot! Is that normal?
- My order confirmation shows the same address for billing and shipping, but they should be different. What should I do?
- I'm using a turntable with my Audioengine speakers, but one speaker sounds very distorted. What can I do?
- If my speakers are in idle mode, why can I still hear a faint hum or hiss if I put my ear very close to the speaker?
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A2+ Powered Speakers
- Do the A2+s have an auto-sleep, idle, or auto-power-off function? Can I leave them on all the time?
- Can I use the A2+ with my iPad or iPhone via USB to bypass the internal DAC and get better sound?
- What are the differences between A2+ the original A2?
- Why isn't the A2+ available in the bamboo finish?
- When using the USB input of the A2+, what bit rate and bit depth should I set my system to?
- Can I use the A2+ USB input with tablets or smartphones like Samsung Galaxy or Microsoft Surface?
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HD3 Wireless Speakers
- Why do I hear my phone's notifications over Bluetooth?
- How do I connect the active and passive speakers together?
- Can I connect multiple sources to the HD3? Can I stream via Bluetooth and use the USB input at the same time?
- When using the USB input of the HD3, what sample rate and bit depth should I set my system to?
- Does HD3 come with speaker grills?
- Can I use the HD3 with my iPad or iPhone via USB to bypass the internal DAC and get better sound?
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HDP6 Passive Speakers
- What amplifiers work best with the HDP6?
- The HDP6 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the HDP6s work with my receiver?
- Why don't the HDP6 speakers have built in amplifiers similar to the A2+ and A5+ Classic active systems?
- Can I use the HDP6 passive speakers with the Audioengine S8 sub?
- Can I use your N22 amplifier with the HDP6?
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N22 Desktop Audio Amplifier
- Why is one of my speakers louder than the other while using the N22 at lower volumes?
- What type of speakers work best with the N22 amplifier?
- Will my low impedance (low Z) Grado headphones work with N22?
- Can I increase the length or change the speaker wire between the N22 and each speaker?
- Can I connect a subwoofer to the N22?
- Can I take my Audioengine N22 to another country with a different voltage?
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D1 24-bit DAC/Headphone Amp
- What volume level should I set my D1 and/or speakers to for the best results?
- How easy is it to set up the D1?
- Where can I download drivers for the D1?
- What media player software and audio file formats are compatible with the D1 when using it with a computer?
- When I plug in headphones will the D1 RCA outputs be muted?
- Are the RCA connections on the rear of the D1 fixed or variable?
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D3 24-bit DAC
- Can I use the D3 with an Apple iPhone or iPad?
- Where can I download drivers for the D3?
- Will D3 work with lower impedance headphones such as my Beyerdynamic DT-990 and Hifiman HE500?
- How easy is it to set up the D3?
- How is volume controlled on the D3?
- Will the D3 work with USB 1.1?
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W3 Wireless Receiver
- Could I use the W3 to make my subwoofer wireless?
- How can I switch between my computer speakers and the W3 on my Mac?
- Can the older W1/W2 and the W3 work with each other?
- Does the W3 transmit a stereo signal?
- Do I need to install any drivers for the W3 wireless adapter?
- Can the W3 (and W2) handle streaming lossless audio file formats such as Apple Lossless?
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A5+ Classic Speakers
- Does the A5+ Classic come with speaker grills?
- Why does the volume knob on my A5+ Classic spin continuously?
- Are the A5+ Classic speakers accurate enough to serve as studio monitors for mixing music tracks?
- Can I take my A5+ Classic to another country with a different voltage?
- The volume control on my A5+ Classic is acting odd, or not responding at all. What do I do?
- Can I use a power inverter with the A5+ Classic?
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HD6 Wireless Speakers
- How to replace the battery in your HD6/A5+ remote control
- Connecting the Active and Passive Speakers with the Included Speaker Wire (HD6)
- Why do I hear my phone's notifications over Bluetooth?
- What's the difference between the HD6 and the A5+?
- How does the HD6 handle multiple inputs? Can I use Bluetooth and the optical input at the same time?
- Is the HD6 designed only for use with Bluetooth devices?
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B2 Wireless Speaker
- Do I need to install any special software apps or drivers for the B2?
- How easy is it to set up the Audioengine B2?
- Why do I hear my phone's notifications over Bluetooth?
- Can the B2 work in both 110-120v and 220-240v areas?
- What does the white indicator light on the B2 rear panel mean?
- What if my source doesn't support aptX? Can I still use the B2 and if so, how will it sound?
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P4 Passive Speakers
- Can I use the P4 passive speakers with the Audioengine S8 sub?
- Why don't the P4 speakers have built in amplifiers similar to the A2 and A5 active systems?
- Is the bamboo version a veneer and does the P4 bamboo version sound better than the black or white finished cabinets?
- What amplifiers work best with the P4?
- The P4 is rated at 4 ohms but my receiver has speaker outputs listed as 8 ohms. Will the P4's work with my receiver?
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S8 Powered Subwoofer
- What size are the screws used to secure S8 feet?
- How do I control the volume of my S8 subwoofer? Do I have to reach behind the S8 each time I want to raise or lower the volume?
- Can the S8 subwoofer be made wireless?
- Can the S8 subwoofer be used with the A2 desktop speakers? I don't see any audio outputs on the rear of the A2 speakers?
- What surface should I put my S8 on?
- Can I use the P4 passive speakers with the Audioengine S8 sub?
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S8 Wireless Subwoofer
- How do I control the volume of my Wireless S8 subwoofer? Do I have to reach behind the S8 each time I want to raise or lower the volume?
- Connecting a Wireless S8 subwoofer to a pair of Audioengine powered speakers
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D2 24-bit Wireless DAC
- I have the original Audioengine 5 (not the A5+ Classic), will the D1 / D2 DAC work with the inputs on that original model?
- Can I use the D2 with an Apple iPhone or iPad?
- If the D2 DAC Sender is connected to my MacBook in another room do I have to go back to the computer to change songs?
- How do I make sure that the D2 DAC is set to 24-bit/96KHz audio?
- What is the best USB cable length to use with D2?
- The D2s volume control is on the sender. Does that mean it's a digital control? Will this affect audio quality?
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B1 Bluetooth Receiver
- Why do I hear my phone's notifications over Bluetooth?
- How do I power off my B1?
- Does the optical output of the B1 utilize the built-in DAC?
- Will B1 interfere with my network and slow it down?
- If B1 is connected, do I need to do anything else to play music from my computer using iTunes or Amarra?
- Does B1 work with any stereo, music system, or powered speakers?
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A5+ Wireless Speakers
- Is the A5+ Wireless designed only for use with Bluetooth devices?
- What’s the difference between the A5+ Wireless and the A5+ Classic?
- Why do I hear my phone's notifications over Bluetooth?
- If I connect my turntable to the A5+ Wireless will it be necessary to purchase a phono preamp or can I simply connect the turntable directly to the A5+ Wireless input?
- What if my source doesn't support aptX? Can I still use A5+ Wireless and if so, how will it sound?
- Do I need to install any special software apps or drivers for the A5+ Wireless?
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A2+ Wireless Speakers
- Why do I hear my phone's notifications over Bluetooth?
- How easy is it to set up A2+ Wireless?
- What if my source doesn't support aptX? Can I still use the A2+ Wireless and if so, how will it sound?
- What does the white indicator light on the A2+ Wireless rear panel mean?
- Is the A2+ Wireless designed only for use with Bluetooth devices?
- Will the A2+ Wireless’s range work between more than one room inside my house?
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512 Portable Wireless Speaker
- Help! My 512 won't charge up all the way! What gives?
- What does the button with the Bluetooth icon mean on the 512?
- How long does the 512’s battery last once charged?
- Why do I hear my phone's notifications over Bluetooth?
- Does the 512 only work via Bluetooth?
- How easy is it to set up the Audioengine 512?
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Speakers
- How to connect a turntable to Audioengine speakers
- Using our speakers with a television
- How to connect Audioengine powered speakers to a stereo receiver
- Connecting S8 to original A2
- Connecting two S8s to a pair of Audioengine powered speakers
- Low Volume with Turntable Setup
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Wireless Devices
- My neighbor keeps connecting to my Audioengine device; is there any way to add a passcode or extra security to connect via Bluetooth?
- Can I use bluetooth/wireless headphones with any of your Bluetooth products?
- How to get multi-room sound with Bluetooth
- Is the B1 compatible with the original A5 speakers?
- Connecting a Bluetooth turntable to an Audioengine Bluetooth device
- Can I rename my Audioengine Bluetooth device?
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Digital Audio Converters
- Can I use a B1 and a D1 together?
- Can I connect the D1 to my iPhone/iPad?
- Can I connect the D1 to my Android device?
- Can I use Audioengine DACs with the new Tidal Masters service?
- Can I still use my Audioengine DAC with USB C?
- How do multiple sources work with the D1?
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Accessories
- Will the replacement remote on your website work for my A5+s?
- I'm having trouble connecting the USB plug into the body of the supplied USB power adapter; how do I assemble this?
- I need a longer speaker wire than the one you supplied; how do I go about this?
- How would using your desktop stands, like the DS1s and DS2s, be a benefit?
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Powered Speakers
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Passive Speakers
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Wireless Devices
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Wireless Speakers
- 512 Troubleshooting Tips
- B2 Troubleshooting Tips
- HD6 Troubleshooting Tips
- HD3 Troubleshooting Tips
- A5+ Wireless Troubleshooting Tips
- A2+ Wireless Troubleshooting Tips
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Subwoofers
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DACs
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Amplifiers
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