The following troubleshooting tips can help diagnose and correct most concerns with the A1-MR. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip. If the problem persists and your A1-MR is located within the US, please provide us with the following information: serial number, purchase information (when and where), your current shipping address, and the results of each step.
If your A1-MR is outside of the US, we are unable to offer product services, but please use the link below to contact the distributor in the country where the A1-MR is located. Since the distributor is who will be assisting you from this point on, they will be able to let you know what options you may have. Be sure to still include your full name, where and when your A1-MR was purchased, the serial number, and your current shipping address when contacting any distributor:
https://audioengineusa.com/international-distributors/
If you haven’t already, power cycle your A1-MR by unplugging the power connection, and reconnecting it.
If the power indicator on the A1-MR is not illuminated, try these tips:
If the power supply light is on but you are experiencing an audio-related issue with a wired connection, try these tips:
If your A1-MR is outside of the US, we are unable to offer product services, but please use the link below to contact the distributor in the country where the A1-MR is located. Since the distributor is who will be assisting you from this point on, they will be able to let you know what options you may have. Be sure to still include your full name, where and when your A1-MR was purchased, the serial number, and your current shipping address when contacting any distributor:
https://audioengineusa.com/international-distributors/
If you haven’t already, power cycle your A1-MR by unplugging the power connection, and reconnecting it.
If the power indicator on the A1-MR is not illuminated, try these tips:
- Make sure the AC power cord is connected to the power supply unit and to a working AC power outlet.
- Check that the cable at the other end of the power supply is correctly connected to the rear panel of the left speaker.
If the power supply light is on but you are experiencing an audio-related issue with a wired connection, try these tips:
- Verify that the volume/power control on the rear panel is not turned all the way down or powered off (we recommend setting the volume to at least the 10 o’clock position)
- Check that the volume level of your audio source components or devices is not set to minimum volume or powered off.
- Check speaker wire connections from the left (powered) speaker to the right (passive) speaker. Confirm this by removing the speaker wire from each speaker and reconnecting. Also check the speaker wire polarity by verifying that the wires are going to the same terminals on both speakers.
- Check that the cable from your audio source to the speakers are properly connected. Confirm this by unplugging the audio cable and then reconnecting.
- Decrease the volume of the input audio source and increase the volume of the speakers.
- Try playing audio from more than one application on the source device you typically use to connect to your A1-MR (phone, tablet, computer, etc). Make sure the volume is up on your media players, internet radio, master control, device volume, etc. and the balance control is centered.
- Check to make sure your source device is running the most up to date version of software available. If an update is available, make sure you restart your device after the update is installed. For Mac users, be sure to check the App store to see if there's a newer version of Mac OS you could be running.
