The following troubleshooting tips can help diagnose and correct most concerns with the A5+ Wireless. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip.
If the power indicator on the front panel is not illuminated, then try these tips:
● Verify that the AC power cord is connected to the speaker rear panel and to a working
AC power outlet.
● Check that the speaker’s power switch is in the ON position.
● Check that the rear panel voltage selector matches the operating voltage in your country
or region.
If there is still no power, check the fuse in the rear panel. If the fuse is blown and needs
to be replaced it is important to replace with the same fuse type and value.
If the front panel indicator light is on but you are experiencing an audio-related or other issue with a wired connection, try these tips:
● Power-cycle the speakers by switching them off and back on using the power switch on
the rear panel.
● Be sure the speakers are not in MUTE or SLEEP mode (if so, the front panel indicator
light will be flashing).
● Check that the cables from your audio sources to the speaker are properly connected.
Confirm by unplugging the audio cables and then reconnecting. Try using as many
different inputs and input sources as possible to see if the problem follows.
● Check speaker wire connections from the left (powered) speaker to the right (passive)
speaker. Confirm by removing the speaker wire from on each speaker and
reconnecting. Also check speaker wire polarity by verifying that the wires are going to
same terminals on both speakers.
● Verify that your audio input source components or devices are all powered on and the
volume levels are turned up.
● If using a computer, verify that the audio output balance setting is centered for the OS
and all apps.
● Make sure the speakers are not too close to a wall or other obstruction, which could limit
bass output.
● Decrease the volume level of the audio input source and increase the volume of the
speakers.
● If you are using a wireless adapter, preamp, or external DAC with these speakers,
remove these (temporarily) and connect the audio source directly to the speakers.
● If your input source has its own EQ or other sound settings, make sure they are all
temporarily turned off.
● Also try moving the speakers to a different location to see if something is causing
interference in the current location. Something as simple as a wireless internet router,
cordless or mobile phone, or halogen lamp near the speakers can all cause interference.
If you’re having Bluetooth-related issues, try these tips:
If your A5+ Wireless is already connected to a device, the Pair LED on the rear of the left
speaker will be on and solid; if your A5+ Wireless has been idle (and not connected to a device)
for more than 2 minutes, the LED will be off. Tap the LED and it should begin blinking (or pair to
your A5+ Wireless using your source device, and the LED will go from off, to on and solid). If
your A5+ Wireless’ LED indicator doesn’t light up, try using a different AC outlet, and check to
see that any wall outlets or surge protectors are switched to the "On" position and are in working
order.
● Try playing audio from more than one application on your phone/tablet, or computer.
● Check to make sure your source device is running the most up to date version of
software available.
● Try disconnecting from and forgetting the A5+ Wireless through your source’s Bluetooth
settings, and re-pairing to the A5+ Wireless.
● Try using a different source device with your A5+ Wireless to see if the issue follows.
Also be sure to test your A5+ Wireless using the analog input as well.
● If at all possible, try your A5+ Wireless in a different location and / or setup to see if
something is causing interference in the current location.
A5+ Wireless troubleshooting tips - remote control
Remote control is not working or remote range is reduced.
● Make sure nothing is blocking the remote control receiver, which is in the left powered
speaker.
● Check the remote battery to be sure it is installed correctly.
● Replace the battery with another CR2025 battery
If the power indicator on the front panel is not illuminated, then try these tips:
● Verify that the AC power cord is connected to the speaker rear panel and to a working
AC power outlet.
● Check that the speaker’s power switch is in the ON position.
● Check that the rear panel voltage selector matches the operating voltage in your country
or region.
If there is still no power, check the fuse in the rear panel. If the fuse is blown and needs
to be replaced it is important to replace with the same fuse type and value.
If the front panel indicator light is on but you are experiencing an audio-related or other issue with a wired connection, try these tips:
● Power-cycle the speakers by switching them off and back on using the power switch on
the rear panel.
● Be sure the speakers are not in MUTE or SLEEP mode (if so, the front panel indicator
light will be flashing).
● Check that the cables from your audio sources to the speaker are properly connected.
Confirm by unplugging the audio cables and then reconnecting. Try using as many
different inputs and input sources as possible to see if the problem follows.
● Check speaker wire connections from the left (powered) speaker to the right (passive)
speaker. Confirm by removing the speaker wire from on each speaker and
reconnecting. Also check speaker wire polarity by verifying that the wires are going to
same terminals on both speakers.
● Verify that your audio input source components or devices are all powered on and the
volume levels are turned up.
● If using a computer, verify that the audio output balance setting is centered for the OS
and all apps.
● Make sure the speakers are not too close to a wall or other obstruction, which could limit
bass output.
● Decrease the volume level of the audio input source and increase the volume of the
speakers.
● If you are using a wireless adapter, preamp, or external DAC with these speakers,
remove these (temporarily) and connect the audio source directly to the speakers.
● If your input source has its own EQ or other sound settings, make sure they are all
temporarily turned off.
● Also try moving the speakers to a different location to see if something is causing
interference in the current location. Something as simple as a wireless internet router,
cordless or mobile phone, or halogen lamp near the speakers can all cause interference.
If you’re having Bluetooth-related issues, try these tips:
If your A5+ Wireless is already connected to a device, the Pair LED on the rear of the left
speaker will be on and solid; if your A5+ Wireless has been idle (and not connected to a device)
for more than 2 minutes, the LED will be off. Tap the LED and it should begin blinking (or pair to
your A5+ Wireless using your source device, and the LED will go from off, to on and solid). If
your A5+ Wireless’ LED indicator doesn’t light up, try using a different AC outlet, and check to
see that any wall outlets or surge protectors are switched to the "On" position and are in working
order.
● Try playing audio from more than one application on your phone/tablet, or computer.
● Check to make sure your source device is running the most up to date version of
software available.
● Try disconnecting from and forgetting the A5+ Wireless through your source’s Bluetooth
settings, and re-pairing to the A5+ Wireless.
● Try using a different source device with your A5+ Wireless to see if the issue follows.
Also be sure to test your A5+ Wireless using the analog input as well.
● If at all possible, try your A5+ Wireless in a different location and / or setup to see if
something is causing interference in the current location.
A5+ Wireless troubleshooting tips - remote control
Remote control is not working or remote range is reduced.
● Make sure nothing is blocking the remote control receiver, which is in the left powered
speaker.
● Check the remote battery to be sure it is installed correctly.
● Replace the battery with another CR2025 battery
