If you are experiencing issues with your speakers when connected via USB on a Windows 10+ operating system, it might be due to the DCH (Declarative, Componentized, Hardware Support Apps) drivers. While DCH drivers offer many benefits, they can sometimes cause compatibility issues with USB audio devices, resulting in problems such as delays when sound starts, poor audio quality, or the speakers not being recognized properly.
Solution: To resolve these issues, we recommend switching from DCH drivers to non-DCH (standard) drivers. Here’s a step-by-step guide to help you do that:
- Uninstall the Current DCH Drivers:
- Open the Device Manager on your PC.
- Locate your audio device under "Sound, video, and game controllers."
- Right-click on the device and select "Uninstall device."
- Ensure you check the option to delete the driver software for this device to completely remove the DCH drivers.
- Download the Non-DCH Drivers:
- Visit the support website of your motherboard or computer manufacturer.
- Navigate to the driver download section and find the non-DCH Realtek (or appropriate) audio drivers for your system.
- Install the Non-DCH Drivers:
- Download and run the installer for the non-DCH drivers.
- Follow the on-screen instructions to complete the installation process.
- Restart Your PC:
- After installing the non-DCH drivers, restart your computer to apply the changes.
By switching to non-DCH drivers, the compatibility issues with your USB speakers should be resolved, allowing you to enjoy optimal audio performance.
Additional Tips
- Check for Firmware Updates: Ensure your speakers have the latest firmware installed. Visit the manufacturer’s website for firmware updates that may improve compatibility and performance.
- USB Ports: Try connecting your speakers to a different USB port to see if the issue persists.
- Contact Support: If you continue to experience issues, please contact our customer support team. Provide details about your operating system, motherboard model, and the specific problems you are encountering.
We hope this helps you resolve any issues and enhances your experience with our speakers. If you have further questions or need assistance, don’t hesitate to reach out to our support team.
