The following troubleshooting tips can help diagnose and correct most concerns with the A2 speakers. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip.
Please check to see if the green LED on your power supply brick lights up when AC power is applied and that all of the pins are straight and connected properly. Also, check to see that any wall outlets or surge protectors are switched to the "On" position and are in working order. If you haven’t already, power cycle your speakers by disconnecting them from AC power, and plugging them back in.
If the light comes on:
1) Please make sure all of your connections are complete and all of your connector cables are in working order (you will want to swap out some interconnects to test for this).
2) Try using at least one additional source to see if the problem follows.
3) Make sure your speaker wire is connected according to proper polarity (Red to Gold, Black to Silver) on both ends.
4) Please try using the mini plug (Input B) as well as the RCA jacks (Input A) to see how the speakers react. Switch the RCA jacks (red and white) to see if the issue remains in the same channel.
5) If you are using any wireless devices, preamps, or external DACs in line with these speakers, please remove the wireless device from the application (temporarily) and connect the source directly to the speakers.
6 If you are using a computer in line with the speakers, please make sure the volume is up on your media players, internet radio, master control, device volume, etc. and your balance control in centered.
7) If your input source has its own EQ, please make sure the low end is at a moderate level, as having too much bass in your signal can cause the speakers to break up.
8) Try your speakers in a different location to see if something is causing interference in the current location. Something as simple as a router, cordless / mobile phone, halogen lamps, etc. near the speakers may be causing the issue in your setup.
Please check to see if the green LED on your power supply brick lights up when AC power is applied and that all of the pins are straight and connected properly. Also, check to see that any wall outlets or surge protectors are switched to the "On" position and are in working order. If you haven’t already, power cycle your speakers by disconnecting them from AC power, and plugging them back in.
If the light comes on:
1) Please make sure all of your connections are complete and all of your connector cables are in working order (you will want to swap out some interconnects to test for this).
2) Try using at least one additional source to see if the problem follows.
3) Make sure your speaker wire is connected according to proper polarity (Red to Gold, Black to Silver) on both ends.
4) Please try using the mini plug (Input B) as well as the RCA jacks (Input A) to see how the speakers react. Switch the RCA jacks (red and white) to see if the issue remains in the same channel.
5) If you are using any wireless devices, preamps, or external DACs in line with these speakers, please remove the wireless device from the application (temporarily) and connect the source directly to the speakers.
6 If you are using a computer in line with the speakers, please make sure the volume is up on your media players, internet radio, master control, device volume, etc. and your balance control in centered.
7) If your input source has its own EQ, please make sure the low end is at a moderate level, as having too much bass in your signal can cause the speakers to break up.
8) Try your speakers in a different location to see if something is causing interference in the current location. Something as simple as a router, cordless / mobile phone, halogen lamps, etc. near the speakers may be causing the issue in your setup.
