If your B2 speaker sounds distorted, is buzzing, or just doesn't sound quite right, we'd recommend the following troubleshooting steps:
Start with power cycling your B2 by turning it off and then back on. From there:
If the issue persists, please click on the following link and then click on the dropdown to submit an email to our Support team:
Support Page
When doing so, please copy and paste the above troubleshooting steps along with the results of each and include this information when contacting us.
Start with power cycling your B2 by turning it off and then back on. From there:
- Determine if the distortion is due to your source by disconnecting all source devices from the speakers.
- Please make sure all of your connector cables are in working order. Try different cables as well as a different source device.
- Please try using each input available (mini-jack and Bluetooth), one at a time, to see how the speakers react.
- Make sure it is not a power issue by trying a power outlet that is on a different circuit.
If the issue persists, please click on the following link and then click on the dropdown to submit an email to our Support team:
Support Page
When doing so, please copy and paste the above troubleshooting steps along with the results of each and include this information when contacting us.
