Applicable to our A2+, HD3, HD4, A5+, A5+Wireless, and HD6 speakers.
Start with power cycling your speakers by turning them off and then back on. From there:
- Determine if the distortion is due to your source by disconnecting all source devices from the speakers.
- Please make sure all of your connector cables are in working order. Try different cables as well as a different source device.
- Please try using each input available (mini-jack, RCA, USB, as well as Bluetooth), one at a time, to see how the speakers react. If the distortion is unique to one speaker, when testing via RCA switch the RCA jacks (red to white and white to red) to see if the issue remains in the same channel.
- Make sure it is not a power issue by trying a power outlet that is on a different circuit.
If the issue persists, please click on the following link and then click on the dropdown to submit an email to our Support team:
Support Page
When doing so, please copy and paste the above troubleshooting steps along with the results of each and include this information when contacting us.
