Applicable to our A1, A1-MR, A2+, HD3, HD4, A5+, and HD6 speaker models
If one of your speakers is not working (whether it be the left or right speaker), we would recommend the following troubleshooting steps:
Start by power cycling your speakers by turning them off and then back on. From there:
- Check to make sure the speaker wire connecting the left and right speakers is connected according to proper polarity (Red to Gold, Black to Silver) on both ends.
- Please make sure all of your connector cables are in working order. Try different cables as well as a different source device.
- If you are using any other devices in line with these speakers, please temporarily remove them from your setup and connect the source directly to the speakers
- Please try using each available input, one at a time, to see how the speakers react. When testing via RCA swap the RCA jacks (red to white and white to red) to see if the issue remains in the same channel.
If the issue persists, please click on the following link and then click on the dropdown to submit an email to our Support team:
Support Page
When doing so, please copy and paste the above troubleshooting steps along with the results of each and include this information when contacting us.
