The following troubleshooting tips can help diagnose and correct most concerns with the A5 speakers. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip.
1) Please make sure all of your connections are complete and all of your connector cables are in working order, test two or three different audio cables (you will need to swap out some of your cables to test for this).
2) Make sure your speaker wire is connected according to proper polarity (Red to Gold, Black to Silver) on both ends.
3) Make sure you try using the top panel input as well as the back panel input.
4) Try using as many different input sources as possible to see what happens. Also raise the volume on the A5 to at least 10:00 to see if that helps with this issue.
5) If you are using these speakers in line with a computer, please make sure ALL volume controls for the computer (including media players, etc.) are turned up and the computer's balance control is centered.
6) If you are using any wireless devices, preamps, computer soundcards, external DACs, or other products in line with these speakers remove the devices from your setup (temporarily) and only connect the audio source directly to the speakers.
7) Check to see that any wall outlets or surge protectors are switched to the "On" position and are in working order.
8) Try your speakers in a different location to see if something is causing interference in the current location. Something as simple as a router, cordless / mobile phone, halogen lamps, etc. near the speakers may be causing the issue in your setup.
1) Please make sure all of your connections are complete and all of your connector cables are in working order, test two or three different audio cables (you will need to swap out some of your cables to test for this).
2) Make sure your speaker wire is connected according to proper polarity (Red to Gold, Black to Silver) on both ends.
3) Make sure you try using the top panel input as well as the back panel input.
4) Try using as many different input sources as possible to see what happens. Also raise the volume on the A5 to at least 10:00 to see if that helps with this issue.
5) If you are using these speakers in line with a computer, please make sure ALL volume controls for the computer (including media players, etc.) are turned up and the computer's balance control is centered.
6) If you are using any wireless devices, preamps, computer soundcards, external DACs, or other products in line with these speakers remove the devices from your setup (temporarily) and only connect the audio source directly to the speakers.
7) Check to see that any wall outlets or surge protectors are switched to the "On" position and are in working order.
8) Try your speakers in a different location to see if something is causing interference in the current location. Something as simple as a router, cordless / mobile phone, halogen lamps, etc. near the speakers may be causing the issue in your setup.
