General FAQs

What's the difference between your factory refurbished products and new stock?
Audioengine Factory Refurbished Products are customer returns or new items with slight cosmetic blemishes that undergo Audioengine’s stringent refurbishment...
Fri, 1 Sep, 2017 at 7:51 PM
How can such small speakers have so much clean-sounding, deep, tight bass?
One of the reasons Audioengine active and passive speakers have such amazing bass in such a small package are the designs of the bass ports on each speaker....
Tue, 14 Mar, 2017 at 5:52 PM
Do higher power output ratings for audio gear mean louder or better sounding speakers?
Not necessarily. Audioengine speakers and amplifiers are very efficient and designed together as a system so therefore we get more volume output than stereo...
Tue, 14 Mar, 2017 at 5:48 PM
What's so great about TIDAL?
Here in the Audioengine offices, we've been using TIDAL and think it's a great service, especially for those who want to stream high quality audio...
Mon, 13 Mar, 2017 at 10:21 AM
Are Audioengine speakers portable?
There are so many cheap portable speakers on the market that we decided to create a line of real speakers that are self-powered, sound great, and don’t have...
Tue, 14 Mar, 2017 at 5:49 PM
Are two separate speakers really better than one boombox or soundbar?
We are firm believers that two quality speakers will always sound better than one or more speakers together in a single cabinet, regardless of the amplifier...
Tue, 14 Mar, 2017 at 5:51 PM
It is true that speaker placement really can make a difference in sound quality?
There are different theories but rooms and tastes are different so it's tough to specify a correct placement. We suggest you experiment with different ...
Tue, 14 Mar, 2017 at 5:46 PM
Where can I find the serial number?
Here's how to find the serial number of your Audioengine product: On powered speakers (such as the A5+, A2+ HD6, HD3, S8, and B2) you can find the s...
Tue, 2 May, 2017 at 4:51 PM
What is the AC power cable type for Audioengine powered speakers?
We use non-polarized 2-Pin IEC 320-C7 cables. These are fairly standard cables, so you should be able to find them locally if needed. You can also find them...
Sun, 27 Aug, 2017 at 1:25 AM
Will Audioengine speakers work with a PC or Mac?
Absolutely! Use the computer's headphone output, soundcard, USB port, or Bluetooth wireless from your Mac or PC directly into Audioengine speakers and ...
Tue, 14 Mar, 2017 at 5:47 PM