W3 troubleshooting tips
The following troubleshooting tips can help diagnose and correct most common issues with the W3. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip and if the problem still persists then open a support ticket here.
Be sure to include your results and we will then respond as quickly as possible and do our best to resolve the issue.
Check to make sure that the W3 Receiver’s power supply is
properly connected to AC power.
If using the W3 to get music from your computer DO NOT
connect the included mini-jack cable from the W3 Sender to your computer's
headphone jack. Instead use USB audio from your computer as the W3 was
designed. Check the W3 setup guide to see how this is done.
Verify that your audio source is playing music and that all
of your connections are inserted correctly. If one of the cables is not plugged
in all the way, you may only hear audio through one channel so unplug the
cables in your setup and reconnect to verify.
Repeat the Sender/Receiver pairing process within 5 feet of
Unplug the W3 from your computer and restart. Test the W3 with your system again.
Check to make sure your device (computer, phone, or tablet)
is running the most up-to-date version of software available.
Try your W3 in a different location to see if something is
causing an issue in the current setup.
Something as simple as a wireless internet router, cordless or mobile
phone, or halogen lamp near the speakers may be causing interference in your
Try these tips if your computer is not recognizing the
speaker through the USB input or the sound through USB isn’t functioning
If using Windows, uninstall the USB driver from your
computer. Then remove the W3 Sender
from your computer and plug it back in to allow the driver to reinstall
automatically. You can find
instructions from Microsoft on how to reinstall a plug-and-play device under
If you are using a Mac, try a NVRAM/PRAM reset. This resets the system configurations
for some audio and video related things and can many times help clear up
problems related to audio. See Apple’s support page for information on how to do this.