P4 troubleshooting tips
The following troubleshooting tips can help diagnose and correct most common issues with the P4. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip and if the problem still persists then open a support ticket here.
Be sure to include your results and we will then respond as quickly as possible and do our best to resolve the issue.
that the power controls for your amp, preamp, and/or AV receiver are powered on
that the volume level of your audio source components or devices are turned up.
the speaker wire connections from your amp to the speakers by removing the
speaker wire from each speaker and then reconnecting. Also check the speaker wire polarity by verifying that the
wires are going to same terminals on both speakers.
that the cables from your audio sources to the amplifier are properly
connected. Confirm this by unplugging the audio cables and then reconnecting.
Try using different audio input sources and/or devices to
see if the problem follows.
Try swapping inputs to the left and right speaker to see if
the issue remains in the same channel or follows the speaker.
If you are using a computer with your setup make sure the
volume is up on your media players, internet radio, master control, device
volume, etc. and that the balance control is centered.
If you are using a wireless adapter, preamp, or external
DAC, remove these (temporarily) and connect the audio source directly to the amp/speakers.
If your input source has its own EQ, please make sure the low
end is at a moderate level as having too much bass can cause distortion.
Move your amp and P4 speakers to a different location to see if
something is causing interference in the current setup. Something as simple as a wireless
internet router, cordless or mobile phone, or halogen lamp nearby can cause