HD6 troubleshooting tips
The following troubleshooting tips can help diagnose and correct most common issues with the HD6. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip and if the problem still persists then open a support ticket here.
Be sure to include your results and we will then respond as quickly as possible and do our best to resolve the issue.
If the power indicator on the HD6 front panel is not illuminated, then try these tips:
Verify that the AC power cord is connected to the
speaker rear panel and to a working AC power outlet.
Check that the speaker’s power switch is in the ON
Check that the rear panel voltage selector matches
the operating voltage in your country or region.
If there is still no power, check the fuse in the
rear panel. If the fuse is blown
and needs to be replaced it is important to replace with same fuse type and
Power-cycle the speakers by switching them off and back on
using the power switch on the rear panel.
Be sure the speakers are not in MUTE or SLEEP mode
(if so, the front panel indicator light will be flashing).
Check that the cables from your audio sources to the
speaker are properly connected. Confirm
by unplugging the audio cables and then reconnecting. Try using as many different inputs and input sources as
possible to see if the problem follows.
speaker wire connections from the left (powered) speaker to the right (passive)
speaker. Confirm by removing the
speaker wire from on each speaker and reconnecting. Also check speaker wire polarity by verifying that the wires
are going to same terminals on both speakers.
Verify that your audio input source components or devices
are all powered on and the volume levels are turned up.
If using a computer, verify that the audio output
balance setting is centered for the OS and all apps.
sure the speakers are not too close to a wall or other obstruction, which could
limit bass output.
the volume level of the audio input source and increase the volume of the
If you are using a wireless adapter, preamp, or external
DAC with these speakers, remove these (temporarily) and connect the audio
source directly to the speakers.
If your input source has its own EQ or other sound settings,
make sure they are all temporarily turned off.
Also try moving the speakers to a different location to see
if something is causing interference in the current location. Something as simple as a wireless
internet router, cordless or mobile phone, or halogen lamp near the speakers
can all cause interference.
tips - Bluetooth
Verify that the HD6 is connected to power and the rear
panel power switch is turned on.
If you haven’t already, power-cycle your speakers by switching them off and
If your HD6 is already connected to a device via Bluetooth,
the Bluetooth Pair light on the rear panel of the left speaker will be on and
solid (note that if your HD6 has been idle and not connected to a device for
more than 2 minutes, the Pair light will automatically turn off). Tap the Pair button and it should begin
blinking (or pair to your HD6 using your source device, and the LED will go
from off to on and solid).
Try playing audio from more than one application on your
phone/tablet, or computer.
Check to make sure your source device (computer, tablet,
phone, etc) is running the most up-to-date version of software available.
Try disconnecting from and forgetting the HD6 through your
device’s Bluetooth settings, and re-pairing to the HD6.
Try using a different source device with your HD6 to see if
the issue follows. Also be sure to
test your HD6 using the analog input as well.
If possible, try your HD6 in a different location to see if
something is causing an issue in the current setup. Something as simple as a wireless internet router, cordless
or mobile phone, or halogen lamp near the speakers may be causing interference in
HD6 troubleshooting tips - remote control
Remote control is not working or remote range is reduced.
Make sure nothing is blocking the remote control
receiver, which is in the left powered speaker.
Check the remote battery to be sure it is
- Replace the battery.