B2 troubleshooting tips


The following troubleshooting tips can help diagnose and correct most common issues with the B2.  We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip and if the problem still persists then open a support ticket here


Be sure to include your results and we will then respond as quickly as possible and do our best to resolve the issue.


If the indicator on the B2 rear panel is not illuminated, then try these tips:

  1. If the indicator light on the B2 rear panel is not illuminated, then make sure the AC power cord is connected to the rear panel and to a working AC power outlet.
  2. Verify that the B2 rear panel power switch is in the ON position.

If the indicator light on the B2 rear panel is on but you are experiencing an audio-related issue, try these tips:
  1. Check that the cables from your audio sources to the speaker are properly connected. Confirm this by unplugging the audio cables and then reconnecting.
  2. Verify that the volume/power control on the rear panel is not turned all the way down or powered off (we recommend setting the volume to at least a 10 o’clock position).
  3. Make sure the volume is up on your media players, internet radio, master control, device volume, etc. and that the balance control is centered. 
  4. Decrease the volume of the input audio source and increase the volume of the B2 speaker.
  5. Try using different audio input sources and/or devices to see if the problem follows. 
  6. If your input source has its own EQ, please make sure the low end is at a moderate level as having too much bass in your signal can cause distortion.
  7. If you are using a wireless adapter, preamp, or external DAC, remove these (temporarily) and connect the audio source directly to the B2 speaker. 
  8. Move your speaker to a different location to see if something is causing interference in the current setup.  Something as simple as a wireless internet router, cordless or mobile phone, or halogen lamp near the speaker can cause interference.


B2 troubleshooting tips - Bluetooth

  1. Verify that the B2 speaker is connected to power and the rear panel power switch is turned on.  If you haven’t already, power-cycle your speaker by switching it off and back on.
  2. If your B2 is already connected to a device via Bluetooth, the Bluetooth Pair light on the rear panel of the left speaker will be on and solid (note that if your B2 has been idle and not connected to a device for more than 2 minutes, the Pair light will automatically turn off).  Tap the Pair button and it should begin blinking (or pair to your B2 using your source device, and the LED will go from off to on and solid).
  3. Check to make sure your source device (computer, tablet, phone, etc) and all audio apps are running the most up-to-date version of software available.
  4. Try playing audio from more than one application on your phone/tablet, or computer.
  5. Try disconnecting from and forgetting the B2 through your device’s Bluetooth settings and then re-pair to the B2.
  6. Try using a different device with your B2 to see if the issue follows.  Also be sure to test your B2 using the analog input as well.
  7. If possible, try your B2 in a different location to see if something is causing an issue in the current setup.  Something as simple as a wireless internet router, cordless or mobile phone, or halogen lamp near the speakers may be causing interference in your setup.