B2 troubleshooting tips
The following troubleshooting tips can help diagnose and correct most common issues with the B2. We have attempted to make this list as comprehensive as possible, so some of these may not apply to your issue, but please go through each tip and if the problem still persists then open a support ticket here.
Be sure to include your results and we will then respond as quickly as possible and do our best to resolve the issue.
If the indicator on the B2 rear panel is not illuminated, then try these tips:
the indicator light on the B2 rear panel is not illuminated, then make sure the
AC power cord is connected to the rear panel and to a working AC power outlet.
- Verify that the B2 rear panel power switch is in the ON position.
If the indicator light on the B2 rear panel is on but you are experiencing an audio-related issue, try these tips:
that the cables from your audio sources to the speaker are properly connected.
Confirm this by unplugging the audio cables and then reconnecting.
that the volume/power control on the rear panel is not turned all the way down
or powered off (we recommend setting the volume to at least a 10 o’clock
Make sure the volume is up on your media players, internet
radio, master control, device volume, etc. and that the balance control is
the volume of the input audio source and increase the volume of the B2 speaker.
Try using different audio input sources and/or devices to
see if the problem follows.
If your input source has its own EQ, please make sure the low
end is at a moderate level as having too much bass in your signal can cause distortion.
If you are using a wireless adapter, preamp, or external
DAC, remove these (temporarily) and connect the audio source directly to the B2
Move your speaker to a different location to see if
something is causing interference in the current setup. Something as simple as a wireless
internet router, cordless or mobile phone, or halogen lamp near the speaker can
B2 troubleshooting tips - Bluetooth
Verify that the B2 speaker is connected to power and the
rear panel power switch is turned on.
If you haven’t already, power-cycle your speaker by switching it off and
If your B2 is already connected to a device via Bluetooth,
the Bluetooth Pair light on the rear panel of the left speaker will be on and
solid (note that if your B2 has been idle and not connected to a device for
more than 2 minutes, the Pair light will automatically turn off). Tap the Pair button and it should begin
blinking (or pair to your B2 using your source device, and the LED will go from
off to on and solid).
Check to make sure your source device (computer, tablet,
phone, etc) and all audio apps are running the most up-to-date version of
Try playing audio from more than one application on your
phone/tablet, or computer.
Try disconnecting from and forgetting the B2 through your device’s
Bluetooth settings and then re-pair to the B2.
Try using a different device with your B2 to see if the
issue follows. Also be sure to
test your B2 using the analog input as well.
If possible, try your B2 in a different location to see if something is
causing an issue in the current setup.
Something as simple as a wireless internet router, cordless or mobile
phone, or halogen lamp near the speakers may be causing interference in your